The landscape of home care has evolved dramatically over the past few decades, making it an essential service for families across the United States and beyond. One of the key leaders in this transformative journey has been Home Helpers® Home Care, a company that has dedicated itself to providing exceptional care and support for individuals in their own homes since its inception in 1997.
Founded by an entrepreneur motivated by personal experience—his grandfather’s fall led to a newfound awareness of the necessity for quality home care—Home Helpers Home Care has grown from a single franchise in Cincinnati to a robust network of 350 franchises across 39 states and a province in Canada. With nearly three decades of unwavering commitment to compassionate care, the organization is poised to meet the demands of an aging population, adapting its services to fit contemporary needs and challenges.
The Growth of Home Helpers and Industry Shifts
With 10,000 individuals across the U.S. turning 65 each day, many families are finding their loved ones in need of supportive services to maintain independence. Research indicates that seven out of ten seniors will require some form of in-home care services as they age. Home Helpers Home Care responds expertly to this need, offering companionship services such as meal preparation and transportation, personal care services including lift assistance and hygiene, as well as their suite of technology solutions that includes personal emergency response systems, fall detection devices, and medication management.
The COVID-19 pandemic served as an accelerant for the home care industry, shedding light on its essential role within the broader healthcare continuum. Throughout the pandemic, families faced unique challenges, often bringing loved ones from congregate settings like assisted living or rehabilitation centers back into home care environments. As hospitals referred more patients home due to closures and capacity issues in these facilities, the demand for home care surged. This shift highlighted the advantages of home care, including improved mental, emotional, and financial well-being for clients.
Embracing Technology and Innovation
As the industry continues to change, Home Helpers Home Care has embraced advancements in technology to enhance its service offerings. The launch of their Cared-4℠ comprehensive care program demonstrates this commitment, combining traditional home care with three innovative components: wellness checks, safety technologies, and nutrition solutions. This multifaceted approach allows clients to receive both human support and technological assistance, ensuring they can live comfortably and independently within their homes.
By utilizing cutting-edge technologies and fostering strong family involvement through platforms that allow for real-time communication and updates, Home Helpers Home Care effectively enhances the overall client experience. It is a comfort for families to know that they can monitor care and participate in their loved one’s well-being without being physically present at all times.
Achievements That Matter
Home Helpers Home Care has been recognized throughout the years for its commitment to excellence. With awards from Home Care Pulse as a national provider of choice and accolades from Entrepreneur as one of the top franchises to own, the company has established a reputation for providing exceptional in-home care nationwide. For over 26 years, Home Helpers Home Care has achieved consistent year-over-year growth in terms of clients served, caregivers employed, and revenue growth. This remarkable trajectory is a testament to the organization’s visionary leadership and dedication to meeting evolving client needs.
As the competitive landscape of home care continues to change, Home Helpers distinguishes itself with innovative programs like Cared-4℠ and its ‘At Your Service’ concierge offering for independent living facilities. These initiatives not only address the current market demands but also ensure that families are receiving the most comprehensive and cutting-edge services available.
Addressing Challenges and Future Growth
With every opportunity comes challenges. Home Helpers Home Care navigates various industry interactions, such as partnerships with hospice care and durable medical equipment providers, ensuring a comprehensive care journey for clients. The company remains committed to leveraging these relationships to enhance the quality of care without losing sight of its core competency in non-medical home services.
Moving forward, Home Helpers Home Care has ambitious plans for expanding its footprint into communities that do not currently have Home Helpers Home Care as a care provider option. Technology will continue to play a critical role in this endeavor, ensuring that families have access to vital data and support while allowing clients to live safely and independently as long as possible.
A Mission That Matters
At the heart of Home Helpers Home Care lies a mission that deeply resonates with its team: to provide exceptional care options. This commitment influences every decision made within the organization, from collaborating with franchisees and vendors to fostering relationships within communities. With an unwavering passion for supporting independent living, Home Helpers Home Care is not just in the business of home care; it’s in the business of enhancing lives.
In conclusion, Home Helpers Home Care is setting a benchmark in the industry through its innovative solutions, strong community ties, and a resolute commitment to high-quality care. As the company continues to grow and evolve, its unwavering dedication to service excellence ensures that clients will always have a trusted partner in navigating the complexities of aging and care.
Emma Dickison, CEO and President
Emma Dickison serves as the CEO and President of Home Helpers Home Care, bringing more than 30 years of franchise leadership experience to her role. An accomplished franchise industry veteran, Emma has played a pivotal role in building two of the nation’s iconic franchise brands.
She previously held the position of Vice President of Franchise Services at Sylvan Learning Center, where she oversaw a remarkable portfolio generating over $660 million in revenue and encompassing more than 1,000 franchise units worldwide.
Emma’s extensive background also includes 14 years with Blockbuster, where she worked in both corporate and franchise divisions, ultimately serving six years as the National Director of Franchise Operations.
In addition to her leadership at Home Helpers Home Care, she is a previous board member of both Home Helpers and the Home Care Association of America, as well as a former board member of the Women’s Franchise and Distribution Forum. Emma is also involved with the International Franchise Association and holds certifications as a Certified Franchise Executive and Certified Senior Advisor.
“We provide compassionate, attentive, and professional in-home services that can be customized to the client’s individual needs.”
