Issue tracking is a generic term that can mean all things to everyone. In a business context, from complaint management to IT help desk to scheduled building maintenance, what we define as an issue can refer to any task or activity occurring in an ordinary day’s work. When an issue has consequences or time sensitivity or relevance to business success, tracking how it is resolved takes on a more considerable significance. An issue-tracking system allows you to rapidly access answers and information and maintain a dashboard monitoring the history of issues and solutions, creating reports, monitoring, and sharing far more effectively. You can monitor any action that has been taken on the subject. Once an issue has been submitted, you need to know who is responsible for solving the query. If it needs to be escalated or dealt with by another department, the issue tracking software will show the query’s status, and the project ‘ownership,’ and prevent a complex issue from getting lost.
Atlassian is a leading provider of collaboration, development, and issue-tracking software for teams. With over 138,000 global customers (including 85 of the Fortune 100), the firm is advancing in the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. Driven by honest values, a fantastic culture, and consistent revenue growth, the company is all set to unleash every team’s potential.
Potential products provided by Atlassian
Jira Software: It is built for every member of your software team to plan, track, and release great software. It creates user stories and issues, plans sprints, and distributes tasks across your software team. It also tracks prioritizes and discusses your team’s work in full context with complete visibility. The software ships with confidence and sanity, knowing the information you have is always up-to-date, and improves team performance based on real-time, visual data that your team can use.
Jira Align: It connects your business strategy to technical execution. It aggregates team-level data to make all work visible across your enterprise in real time. It aligns every team to strategy to get everyone on the same page to determine scope, roadmaps, and dependencies across teams groups, and portfolios. It also connects strategic investments with customer value created to drive outcomes faster and more reliably. The product managers can manage idea intake, prioritize the feature backlog, and track progress with real-time roadmaps.
Jira Core: Managing projects and tasks in Jira Core starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Core Cloud instances also have boards that allow you to visualize your workflows and drag and drop tasks from to-do to done. Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project’s details at a glance without having to email or set up a meeting. Plus, with notifications, you’ll know when your attention is needed. Using Jira Core, you can follow your team’s projects’ status in different ways: with a quick overview, customized dashboards, or even a pre-defined report. Add a calendar view, and you’re set.
ITSM software: It provides IT service and support without the cost and complexity of traditional ITSM solutions. The company’s affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration. ITIL best practices out-of-the-box and quickly adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with a rich ecosystem of integrations and marketplace apps.
Trello: Jira + Trello tracks issue status company-wide and creates from scratch or links existing Jira issues to Trello cards. Keeps projects organized by attaching Bitbucket branches, commits, and pull requests to Trello cards. Get important info like status updates and code reviewers in Trello.
The visionary leader behind the success of Atlassian
Scott Farquhar is the Co-founder and also serves as the Chief Executive Officer of Atlassian. In 2015, Scott helped spearhead Pledge 1%, a corporate philanthropy movement dedicated to making the community a key stakeholder in every business. Ten thousand companies around the world have now joined. He was the youngest person ever to be awarded the ‘Australian Entrepreneur of the Year’ in 2006 by Ernst & Young alongside co-founder and Co-CEO Mike Cannon-Brookes. In 2016 both Scott and Mike Cannon-Brookes were awarded Australian Financial Review’s ‘Australian Business Person of the Year’, and in 2017 Forbes named them on their ‘Global Game Changers list.
Outside of Atlassian, Scott co-founded a private investment fund, Skip Capital, which focuses on fast-growing technology companies, with a particular interest in the intersection of big data and health. Scott holds a BSc (Business Information Technology) from the University of New South Wales, Australia.
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